If you have any questions or need assistance, please don't hesitate to reach out. Our dedicated team is on hand 7 days a week to provide you with the support you need.

Contact us at: info@urbanuniq.com

We are committed to providing prompt and efficient service, striving to respond to all inquiries within 24 hours.

We advise you to check the size guide on the product page. You can find this by clicking on "size chart" which is located right below the size selector. By doing so, you will find the perfect size for you.

Urban Uniq strives to provide accurate sizing information on its website. Please check our size chart for each product for exact measurements and if in doubt, contact our customer service team for advice. If you are unsure, we recommend choosing a larger size.

You can sign up for the newsletter at the bottom of the page. That will keep you up to date on new stock and new items. You will be automatically notified as soon as the item is back in stock.

At Urban Uniq, we offer a wide range of secure payment options to suit your needs, including Ideal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Bancontact, and Klarna. Our platform ensures all payment transactions are protected with the latest security technology, whether you're using credit cards, debit cards, or other online payment methods.

Unfortunately, we can no longer cancel the order because we process and package your order as quickly as possible. If you have made an address error please contact us as soon as possible so we can correct it.

Does the item not fit? If so, please return it to us for the correct size.

You will receive an order confirmation email immediately after placing your order. This e-mail contains the order number, order summary and shipping address.

Yes please contact us as soon as possible so we can change this, entering a wrong address may have consequences and delay shipping.

We deliver to: Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States.

Urban Uniq strives to ship products quickly.Typically, your order will be processed and shipped within 1-3 business days of order placement. More detailed information on delivery times can be found on the delivery information page of our website.

We give free shipping on all orders above 30,-. For more information check our ordering and delivery or exchange and return pages

You can easily track your order by visiting our Order Tracking page

Should you need assistance or if your order has not arrived, please do not hesitate to contact us at info@urbanuniq.com. A member of our customer service team will promptly investigate the matter and ensure a resolution is provided swiftly.

Please see our page on Exchange and return.

Returns are on your own cost and depending on the courier and the country you return your package from.

Send within 14 days after receipt of your order an email to info@urbanuniq.com in which you indicate that you want to exchange one or more products. We will send you the return instructions right away.

After your return shipment is received by our warehouse, we will process your return within 10 days. In most cases your exchange wish will be executed in just a few days. You will always receive a confirmation email with a tracking code once your new order is fulfilled.

Your order number can be found in the confirmation email you received after placing your order. This is a four/five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.